Admiralty Chimney Scheduling Policies
When you contact the office via phone, email, website, Angie’s list, Home Advisor, or Facebook, you will be given dates and times that we have available to come out to your home. These dates and times are subject to change at ANY time, the primary reason being the weather. We always do our best to work with your schedule to meet your need.
You may contact our office by phone at 603-594-0400, Monday–Friday from 9:00 AM to 4:00 PM. You’re also welcome to leave a voicemail on weekends, and we’ll return your call as soon as possible.
We schedule crews of one to two technicians, typically five to six days per week. Inspections, cleanings, and estimates are not scheduled on weekends.
Appointments are scheduled based on the property location and the services being performed.
Most inspections, cleanings, or estimates take approximately one hour. While appointments are booked in one-hour time slots, we ask that you allow a 45-minute buffer before and after your scheduled time. This helps prevent inconvenience if a previous appointment runs long. If a delay occurs, our technician will call to notify you.
We perform inspections, cleanings, estimates, and installations year-round. Masonry work, however, can only be completed when temperatures are consistently above 40°F and no rain is forecast—typically April through October.
Masonry estimates are available year-round. Many customers schedule estimates during the fall or winter so they can place a deposit and be added to the spring schedule once conditions allow.
During our busiest season (September–December), it is not uncommon for wait times to exceed two weeks. We always do our best to accommodate every customer.
Please note that scheduling is affected by weather, traffic, and unforeseen circumstances. While we strive to arrive on time, delays can occur. If so, you will receive a call from either your technician or our office staff.
Occasionally, appointments need to be rescheduled. The most common reason is weather. Weather-related decisions are made by the owner at 7:00 AM on the day of service. If conditions require canceling or adjusting the schedule, you will be contacted as soon as possible to reschedule.
Other reasons for rescheduling may include:
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Vehicle malfunctions or accidents
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Personnel issues (illness, call-outs, vacations)
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Earlier appointments running long or requiring emergency service
We do our best to reschedule within the same week, though this may not always be possible depending on the season.
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Estimate Appointments
If an estimate does not require entry into the home, you do not need to be present. We can complete the estimate and email it to you.
Any estimate involving a furnace, chimney liner, or appliance installation will require home access, and someone must be present.
Annual Inspections & Cleanings
For inspections and cleanings, technicians must enter the home. A responsible adult 18 years or older must be present.
If the inspection is related to the sale of a property, the current homeowner or designated real estate agent must be present. Inspection reports may be shared with the buyer only with the owner’s consent.
Recurring / Annual Customers
After your first inspection or cleaning, we will contact you annually as a courtesy reminder that you are due for service. Scheduling future inspections is always optional.
Liner Installation Customers
Chimney liners installed by Admiralty Chimney Service carry a lifetime manufacturer’s warranty, provided that:
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Annual inspections are performed
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A chimney cap is installed and maintained
You may choose to forgo annual inspections, but please be aware of warranty requirements and chimney safety standards.-
We accept cash, checks, debit cards, and credit cards.
Payment is due at the time of service. If you are not present when the technicians finish, an invoice will be emailed to you. Payment can then be made by mailing a check or paying online by credit card.
Please note that all credit card payments are subject to a 4.5% convenience fee to cover processing costs.
All liner installations and major projects require a deposit or down payment to order materials before work begins. The required deposit is typically at least 50% of the estimated project cost. Your technician will confirm the exact amount.Our office staff will call and/or email you the day before your appointment as a reminder. If you do not receive a confirmation, it may be due to anticipated inclement weather, and we may be waiting until the day of service to assess conditions.
Please note: No masonry services can be performed in the rain or when temperatures are below 40°F.